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Shipping policy

Where we deliver, how long it takes, what it costs, and what happens at your door.

Last updated 21 October 2026InstaMG Healthcare Private Limited
IN SHORT
  • We launch in Sector 150, Noida and adjoining sectors in November 2026.
  • Most orders arrive in about 30 minutes. Times are estimates, not guarantees.
  • Every fee is shown before you pay. There is no cash on delivery.
  • Prescription orders are dispatched only after a pharmacist verifies them.

01Where we deliver

We are launching in Sector 150, Noida and adjoining sectors in November 2026. More of Noida and Delhi NCR will follow, starting with the areas that have the most waitlist sign-ups.

The app checks your address before you order. If we don't deliver there yet, you'll see that before you pay. We deliver only within India and do not ship internationally.

02How delivery works

  • Your order goes to licensed partner pharmacies near your address at the same time. The first to accept packs it.
  • For prescription orders, the pharmacist verifies your prescription and you approve the final bill before anything is dispatched.
  • The pharmacy packs and seals the order. A delivery partner collects it from the counter and brings it to you.
  • You can track the order live in the app and call the rider if needed.

03Delivery times

Inside our service zone, most orders arrive in about 30 minutes. The app shows an estimate for your address before you order, based on recent deliveries nearby.

These times are estimates, not guarantees. They can be longer when:

  • a prescription needs to be verified, or you need to approve a substitute or a final bill,
  • items are out of stock nearby and you choose to wait or split the order,
  • traffic, weather, late hours or high demand slow riders down.

You can also choose a scheduled delivery slot, where available.

04Delivery charges

Before you pay, the app shows each charge on its own line. None are added later without your approval.

Delivery fee
For getting the order from the pharmacy to you. It can vary with distance and time of day.
Handling fee
For packing and handling the order.
Platform fee
A small fee for running InstaMG.
InstaMG Plus
Members pay ₹0 delivery fee and ₹0 handling fee.
Early waitlist members
Free delivery on your first 3 orders.

We don't offer cash on delivery. All orders are paid online before dispatch.

05Cold-chain items

Insulin, vaccines and other items that must stay cold are marked in the app. They are matched only to pharmacies that can store them correctly, and packed to keep them cool on the way. Please be available to receive them and put them in the fridge as soon as they arrive.

06Receiving your order

  • Someone aged 18 or older should receive the order. You can send an order to someone else, such as your parents, by adding their name and phone number for the rider.
  • Check that the pack is sealed and matches the invoice. If the seal is broken or the pack is damaged, don't accept it, and tell us right away.
  • If something is wrong after you open it, report it within 48 hours as set out in our refund policy.

07If we can't deliver

If the rider can't reach you or the address, they will call you and wait for a short time. If delivery still isn't possible, we will contact you to arrange it again. If we can't, the order goes back to the pharmacy and is cancelled.

Refunds for cancelled deliveries follow our refund policy. Fees for a delivery attempt that failed because we couldn't reach you may not be refunded.

08Questions about a delivery

Use live chat in the app, message us on WhatsApp (9 AM – 9 PM, every day), or call +91 8448 94 8448. Keep your order ID handy.

Questions about this policy?
Write to us and a person from our team will reply. For complaints, see grievance redressal.
Email support@instamg.inWhatsApp